Mobile repairing shops are tremendously thriving these days, courtesy to the negligence of mobile phone companies towards post-sale services. Deteriorating customer assistance by giant mobile companies has translated into huge business for mobile repairing shops. Mobile manufacturers, these days, focus a lot on advertising and building public relations resulting in least attention to mobile repair area. Often, it has been seen that the location provided for company’s customer service is fake. Functioning of consumer courts in our country are also not much help to the customers. This is where mobile repairing shops come to the rescue.
Mobile repairing shops provide cost effective and quick services. Moreover, unlike authorized service centres they are more approachable and listen to the problems of customers. Mobile repairing shops keep parts of almost each and every kind of handset. They are not restrained to any particular mobile company. If a particular model has not been launched in India, that model won’t work here but the mobile repairing shops have software that can unlock the model and make it functional.
Sometimes these mobile repairing shops have such spare parts which are not even available at authorized dealers. The immediate demand of the customers is to get the work done as quickly as possible and at cheaper rates which is very well met by mobile repairing shops. These repairing shops also know how to add on to their number of customers. They repair your phone at cheap rate and give you quick services. You get happy with their services and suggest or bring your relative or friend the particular shop. This word-of-mouth marketing helps them gain loyal and regular customers.
Convenience is another major factor which makes people approach mobile repairing shops over authorized mobile service centres. Nobody likes to stand in the long queues, of late, when time is considered as money. Most of the customers thronging to mobile repair shops belong to the middle and lower income groups. However, upper class customers can also be seen getting their high-end handsets fixed. Ccom Telecommunications Pvt Ltd is also one of the most recommended mobile repairing shops.